Refund policy

Return, Exchange & Refund Policy

At RAYAR, each creation is meticulously handcrafted to the highest standards of beauty, precision, and quality. Every piece passes through a series of careful inspections and secure handling procedures to ensure that it reaches you in flawless, pristine condition — worthy of the name it carries.

Because of our unwavering commitment to quality and security, RAYAR does not offer refunds or returns once a purchase has been completed. This policy is in place to protect the integrity and authenticity of every item, ensuring that each client receives a piece that has never been worn, altered, or handled outside of our care.

That said, we understand that fine jewelry is a deeply personal investment — one that should reflect your individual style and sentiment. For that reason, we are pleased to offer a 30-day exchange option from the date of purchase. During this period, you may exchange your piece for another of equal or higher value from our collection. Our dedicated client care team will personally guide you through this process to ensure a seamless and satisfying experience.

At RAYAR, our relationship with you extends far beyond your purchase. From personalized consultations to lifelong aftercare and maintenance, our experts are devoted to accompanying you through every step of your journey. Your satisfaction, confidence, and trust are at the core of everything we do — and we remain at your service for any questions or assistance you may need.